Privacy policy

This Privacy Policy describes how edurvb-ys.myshopify.com (operated by A.A QUOY & S.M QUOY, Entity ID #418320595) collects, uses, protects, and discloses your personal information when you visit, interact with, or make a purchase from our store.

1. Information We Collect

  • Device & Session Information: IP address, web browser specs, operating system, time zone, installed cookies, page viewing behavior, search keywords, and interaction stats.

  • Order & Personal Identifiers: Full name, billing address, shipping address, order payment confirmation status, email address ([email protected] system routing), and contact phone number.

  • Customer Support Records: Communication history, feedback, and attachments provided during support exchanges.

2. How We Use Your Personal Data

We process your personal information strictly to fulfill our services:

  • Processing and delivering orders for water guns, kites, and beach sets, sending order confirmations, generating invoices, and arranging shipping logistics.

  • Communicating with you regarding your order status or support inquiries managed by Shannon Tresider.

  • Monitoring orders to protect against potential security risks or fraudulent activities.

  • Improving website performance, navigation, and product offerings.

3. Shopify Platform & Third-Party Sharing

Our store is hosted on Shopify Inc., providing the infrastructure for our online e-commerce system. Your data is stored securely behind firewalls on Shopify's data servers.

We do not sell, lease, or trade personal customer data to data brokers. We share necessary details exclusively with essential operational partners:

  • Courier and logistics providers (e.g., Australia Post, DHL, FedEx).

  • Payment processing gateways to verify payments.

4. Cookies

We utilize essential cookies to manage your shopping cart, preserve active user sessions, and maintain basic website functionality. You can manage or disable non-essential cookies via your web browser settings.

5. Data Rights & Retention

You have the right to request access to, correction of, or deletion of the personal data we hold about you. Contact us at [email protected] for any data privacy requests. Order records are retained for historical accounting and tax requirements unless legally requested otherwise.